Terms and conditions
1. The Oryx standard
To maintain the integrity of our marketplace, all users must adhere to a strict code of professional conduct. Clients agree to provide a safe, sanitary, and respectful environment for the delivery of mobile services. Providers agree to represent their skills truthfully, maintain active professional licenses, and follow the OryxGlow standard of sanitation. Any breach of this conduct including harassment, discrimination, or unprofessionalism will result in the immediate and permanent termination of account privileges for either party.
2. Booking logic
When a client selects a service and an expert, a formal booking request is generated. A provider has a specific window to accept or reject the request based on their custom availability. Once accepted, the booking becomes a confirmed appointment, and both parties are expected to honor the scheduled time. OryxGlow facilitates this connection through real-time notifications and an in-app messenger, ensuring that all logistical details are finalized well before the expert arrives at the client's location.
3. Cancellation policy
We respect the time and livelihoods of our elite experts. Therefore, cancellations made by a client less than 24 hours before the scheduled service are not eligible for a full refund. Conversely, if an expert cancels a confirmed booking, they will receive a strike against their account. This balanced policy ensures that the marketplace remains reliable for both the patron and the practitioner.
4. Strike system
For our providers, reliability is a mandatory requirement for platform membership. We employ a three-strike system to manage last-minute cancellations; the first strike serves as a warning, the second results in a temporary suspension, and the third leads to a permanent ban. This system is designed to protect the client experience and maintain the reputation of OryxGlow as a dependable luxury service. Strikes are reviewed by our mediation team to account for genuine emergencies, but the overall policy remains strictly enforced.
5. Financial terms
All financial transactions must be processed through the OryxGlow secure payment gateway. We utilize automated billing to ensure that no cash or cards need to change hands at the point of service, providing a truly effortless conclusion to the experience. Clients are charged upon the successful completion of the session, including any add-on services agreed upon during the appointment. It is a violation of our terms to bypass our payment system to settle fees externally, and doing so will result in immediate removal.
6. Dispute resolution
In the rare event of a service dissatisfaction or a logistical dispute, OryxGlow provides a dedicated Concierge Mediation service. We will review all chat logs, service photos, and professional feedback to reach a fair and equitable resolution. Users agree to participate in this mediation process in good faith before seeking external legal or financial remedies. Our goal is always to maintain the harmony of the community while ensuring that the "Glow" standard was met or appropriately compensated.
7. Platform liability
While OryxGlow performs rigorous vetting on all experts, the platform acts solely as a facilitator. We are not liable for the independent actions, professional results, or any physical damages caused by the independent providers. Our liability is limited to the total amount paid for the specific service in question. By using the platform, users waive the right to pursue class-action lawsuits against OryxGlow Technologies and agree that any legal claims will be handled through individual arbitration in accordance with local laws.
8. Intellectual property
The OryxGlow name, logo, digital interfaces, and proprietary "glow on demand" algorithms are the exclusive property of OryxGlow Technologies. Users are granted a limited, revocable license to use the app for its intended purpose. Any attempt to scrape data, reverse engineer our software, or use our brand for unauthorized commercial gain is strictly prohibited. We take aggressive legal action to protect our trademarks and intellectual property from infringement, ensuring the brand remains an exclusive symbol of quality.
9. Account termination
OryxGlow reserves the right to suspend or terminate any account at our sole discretion, without prior notice, for any violation of these terms. This includes, but is not limited to, fraudulent activity, repeated poor ratings, or failure to adhere to safety protocols. Upon termination, all pending bookings will be cancelled, and any remaining balances will be settled according to our refund policies. We maintain this right to ensure that the OryxGlow community remains the premier, safe destination for luxury beauty and wellness.