Privacy policy
1. Data commitment
At OryxGlow, we believe privacy is the cornerstone of luxury. We are dedicated to protecting the personal information you entrust to us with the same precision our experts apply to their craft. This policy serves as a comprehensive guide to how we collect, store, and utilize your data within our secure digital ecosystem. By engaging with our platform, you acknowledge and agree to the high-standard data processing practices outlined herein, designed to ensure your digital safety.
2. Information collection
We collect specific categories of data to facilitate a seamless on-demand experience. For clients, this includes identification details, contact information, and precise geolocation to ensure our experts reach you exactly where you are. For providers, we collect professional credentials, government-issued IDs, and portfolio imagery to maintain our "5% curation" standard. We also collect technical data, such as IP addresses and device types, to optimize app performance and monitor for fraudulent activity across the network.
3. Purpose of processing
The primary purpose of collecting your data is to bridge the gap between elite talent and discerning patrons. We use your information to verify identities, process secure payments, and coordinate real-time logistics between both parties. Furthermore, your data allows us to personalize your journey by suggesting experts who match your aesthetic history and previous booking patterns. Every data point we collect is intentionally used to enhance the fluidity and quality of the OryxGlow experience.
4. Third-Party sharing
We maintain a strict policy against the sale or trade of your personal data to external marketing firms. Your information is only shared with third parties who are essential to the service delivery chain, such as encrypted payment processors and identity verification services. A provider only receives your specific location and contact details once a booking is confirmed, and this access is revoked immediately after the session concludes. We ensure that all our partners adhere to the same rigorous data protection standards that we do.
5. Security protocols
Your security is our highest priority, which is why we utilize military-grade encryption and secure socket layer (ssl) technology. All sensitive financial information is tokenized, meaning we never store your full credit card details on our local servers. We continuously audit our systems for potential vulnerabilities and employ advanced firewalls to prevent unauthorized access. In the event of a data breach, we have strict internal protocols to notify affected users and regulatory bodies within the legal timeframe.
6. Geolocation privacy
Because OryxGlow is a mobile-first marketplace, real-time location tracking is necessary for successful service delivery. However, we respect your physical privacy; your location is only tracked while the app is in use or during an active booking window. Once your expert arrives and the service begins, the active tracking ceases. You have the right to disable location services through your device settings, though this may limit your ability to book on-demand experts in your immediate vicinity.
7. Data retention
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, and reporting requirements. If you choose to deactivate your account, your data is archived and eventually purged from our active databases, subject to our statutory obligations. We periodically review our data sets to ensure that we are not holding onto information into which it is no longer relevant to providing you with a premium beauty experience.
8. User rights
As a member of the OryxGlow community, you hold the right to access, correct, or request the deletion of your personal data at any time. Through your dashboard settings, you can manage your communication preferences and update your profile details. If you require a full export of the data we hold about you, our concierge team is available to facilitate this request. We believe in total transparency and empower you to maintain full control over your digital footprint
9. Policy updates
As our platform evolves and new technologies emerge, we may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes via the email associated with your account or through a prominent notice on our mobile web app. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of the platform after an update constitutes your acceptance of the revised terms.
10. Contacting us
If you have questions, concerns, or feedback regarding our privacy practices, our dedicated privacy officer is available to assist you. We take every inquiry seriously and aim to resolve any data-related concerns within a professional timeframe. You can reach our support team directly through the "help center" or via email at privacy@oryxglow.com. We are committed to maintaining an open dialogue with our users to ensure the OryxGlow community remains a safe and trusted space.